Privacy Policy

Who We Are

This Privacy Policy applies to MikeCarey.Tech, operated by Mike Carey, an independent Quantum Control ERP consultant and Component Control VAR Certified Partner providing specialized consulting services to the aviation maintenance, repair, and operations (MRO) industry.

When this policy refers to "we," "us," or "our," it means Mike Carey doing business as MikeCarey.Tech. When it refers to "you" or "your," it means any individual who visits this website, contacts us, or engages our consulting services.

Business contact: Mike Carey — Contact page — MikeCarey.Tech

Information We Collect

Information you provide directly

Contact inquiries: Name, email address, phone number, company name, and the content of messages submitted through our contact form or sent directly by email.
Project and engagement details: Information about your aviation or ERP environment that you share during consultations, scoping calls, or active projects.
Business correspondence: Emails, meeting notes, and other communications exchanged during the course of an engagement.

Information collected automatically

Usage data: Pages visited, time spent on pages, referring URLs, and browser type, collected through standard web server logs and analytics tools.
Device and technical information: IP address, operating system, and screen resolution for the purpose of optimizing site performance.
Cookies: Small data files placed on your device. See the Cookies section for full details.

Information collected during remote support sessions

See the dedicated Remote Support Sessions section for full details about what is collected when you use our HelpWire-powered remote assistance service.

How We Use Your Information

We use the information we collect solely for legitimate business purposes:

Responding to inquiries and scheduling consultations
Delivering contracted consulting services and project deliverables
Providing remote technical support during scheduled sessions
Sending relevant project updates, invoices, and business communications
Improving website content, performance, and user experience
Complying with applicable legal and contractual obligations
Maintaining records of completed engagements for reference and warranty purposes

We do not sell, rent, or trade your personal information. We do not use your information for automated profiling, behavioral advertising, or any purpose unrelated to delivering consulting services to you.

Remote Support Sessions

Our remote support service uses HelpWire, a professional remote access platform. This section explains exactly what happens to your data during a remote session.

How remote sessions work

✓ Sessions are on-demand and attended only — we cannot connect to your computer unless you actively open the app and click Grant Access.
✓ Sessions only take place during confirmed, scheduled appointments or while you are on an active call with Mike.
✓ All session traffic is encrypted end-to-end using AES-256 with TLS/SSL protocols.
✓ No persistent access is installed. The session closes completely when either party disconnects.

What HelpWire collects

When a remote session is established, HelpWire may collect the following technical information on its platform: your computer name, operating system, screen resolution, and connection metadata (IP address, session duration, timestamps). This data is used solely to facilitate and log the support session.

Session recording

We do not routinely record remote support sessions. If a session recording is ever needed for documentation or training purposes, you will be informed and asked for your consent before recording begins.

Data you share during a session

During a session, we may view your screen and interact with files or applications as necessary to resolve your issue. We will not access, copy, or retain files, credentials, or data beyond what is necessary to complete the support task. Any notes taken are kept as internal records for the engagement.

HelpWire privacy

HelpWire is the data processor for remote session infrastructure. Their privacy practices are governed by their own privacy policy, available at helpwire.app. We encourage you to review it.

Sharing and Disclosure

We do not sell or share your personal information with third parties for their own marketing purposes. Information may be shared only in the following limited circumstances:

Service providers and tools

We use a small number of trusted third-party tools to operate this website and deliver services. These include:

HelpWire — remote session infrastructure (see Remote Support section above)
Email / calendar providers — for scheduling and business correspondence
Web hosting and CDN providers — for delivering website content
Web analytics — for understanding site usage in aggregate (no individual profiling)

These providers are permitted to use your information only to the extent necessary to perform services on our behalf and are required to protect it appropriately.

Legal requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of MikeCarey.Tech, our clients, or others.

Business transfers

In the event this consulting practice is transferred, merged, or wound down, client information may be transferred as part of that transition. You would be notified of any such change and your options.

Data Retention

We retain your information only as long as necessary for the purposes described in this policy or as required by law:

Contact inquiries: Retained for up to 2 years from last contact, unless an engagement follows.
Active client records: Retained for the duration of the engagement plus 5 years, consistent with standard business record-keeping practices and applicable tax and contract law.
Remote session logs: Technical session metadata (connection time, computer name, OS) is retained by HelpWire per their retention policy. Our own session notes are retained as part of the client record above.
Website analytics: Aggregate and anonymized; retained per the terms of the analytics provider used.

When retention periods expire, information is securely deleted or anonymized.

Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse:

This website is served over HTTPS with TLS encryption
Remote sessions use AES-256 end-to-end encryption and TLS/SSL
Access to client records is limited to Mike Carey
Business email is protected with standard authentication controls (SPF, DKIM, DMARC)
Devices used for consulting work are password-protected and kept up to date with security patches

No method of electronic transmission or storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Cookies and Tracking

This website uses a small number of cookies and similar technologies to function and to understand how visitors use the site.

Essential cookies

These cookies are necessary for basic website functionality such as navigation and form submission. They do not collect personal information and cannot be disabled without affecting site operation.

Analytics cookies

We may use analytics tools (such as Google Analytics or similar) to understand aggregate traffic patterns — which pages are visited most, how visitors arrive at the site, and general geographic regions. This data is collected in aggregate and is not linked to your identity. You may opt out of analytics tracking by using browser privacy settings or opt-out tools provided by the analytics vendor.

No advertising or tracking cookies

We do not use cookies for advertising, remarketing, or cross-site behavioral tracking. We do not allow third-party advertising networks to place cookies on this site.

Managing cookies

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. Refer to your browser’s help documentation for instructions on managing cookie preferences.

Third-Party Services

This website and our consulting operations rely on several third-party services. Each operates under its own privacy policy, and we encourage you to review those policies:

HelpWire — Remote support platform — helpwire.app
Cloudflare — CDN and DDoS protection — cloudflare.com/privacypolicy
Google Fonts / Font Awesome — Web fonts loaded from CDN; these services may log standard request data (IP, browser) per their own policies
Microsoft / Teams — Video conferencing and scheduling used for client calls

Links on this website to external sites are provided for convenience. MikeCarey.Tech is not responsible for the privacy practices of those external sites.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. Regardless of jurisdiction, we honor these requests to the extent practicable:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that inaccurate or incomplete information be corrected.
Deletion: You may request that we delete your personal information, subject to our legal and contractual record-keeping obligations.
Portability: You may request your information in a common, machine-readable format where technically feasible.
Opt-out of communications: You may opt out of non-essential communications at any time by replying to any message or contacting us directly.

To exercise any of these rights, please use the contact page. We will respond within a reasonable timeframe, typically within 30 days.

California residents (CCPA): California law grants additional rights regarding personal information. We do not sell personal information. For specific CCPA requests, please contact us directly.

Children's Privacy

This website and our consulting services are directed exclusively to business professionals and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the “Last Updated” date at the top of this page.

For significant changes, we will make reasonable efforts to notify active clients directly. Continued use of this website after a policy update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

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