Remote Support Session

If you have a confirmed appointment or are currently on an active call with Mike, use the button below to connect instantly.

Ready to connect?

Start Your Remote Support Session

Click the button below to download the small, secure support app. Run it, then click Grant Access — Mike will see your request and connect to assist you immediately.

Download & Start Support App

Encrypted • No installation required • You control access

Three Steps to Get Connected

The process takes less than two minutes. No technical experience required.

Click the Button & Run the App

Clicking the support button downloads a small app file (about 5MB). No installation is needed — just double-click to open it. The app makes no permanent changes to your computer and does not run in the background after your session ends.

First time only — save the file for future sessions

Click “Grant Access” When Prompted

Once the app opens, you'll see a Grant Access button. Clicking it sends Mike a connection request. He cannot see or control your screen until you explicitly approve.

You are in complete control at all times

Mike Connects & You're Up and Running

Mike joins immediately. You'll watch everything on your screen in real time and continue communicating via your existing Teams call or phone. When finished, Mike disconnects and the connection closes completely.

Session ends completely when disconnected

🔒 Built on Enterprise-Grade Security

Remote support is powered by HelpWire, a professional remote access platform.

Here's how your data and privacy are protected during every session:

AES-256 Encryption — All session data encrypted end-to-end with bank-grade standards
TLS/SSL + WSS Protocols — Same security protocols used by your online banking and email
Explicit Approval Required — Mike cannot see your screen until you click “Grant Access”
Peer-to-Peer Connection — Session connects directly between computers, bypassing servers whenever possible
On-Demand Only — Mike cannot connect unless you open the app and grant access first
Digitally Signed Software — The support app is signed by DigiCert; your OS verifies its authenticity automatically

Frequently Asked Questions

New to remote support? Here are the questions clients ask most often.

Q Is it safe to let someone connect to my computer?

Yes — this system requires your explicit approval before Mike can see your screen. You can disconnect him instantly at any point by closing the app. He will never connect without your knowledge, and sessions only happen when you download and initiate.

Q Do I need to install anything permanently?

No. The support app is a small, standalone file that requires no installation. It does not run in the background, does not start automatically with Windows, and makes no permanent changes to your system.

Q Can Mike access my computer after the session ends?

No. This is on-demand, attended support only. Mike cannot connect to your machine unless you open the app and actively click Grant Access. The moment the session ends, the connection closes completely.

Q I've used this before — do I need to download it again?

No. If you saved the app from a previous session, just open that same file. It will connect to Mike's portal and he'll see you're ready. No need to download again unless you deleted the file.

Q My antivirus flagged the download — is that normal?

Occasionally antivirus software may flag remote support tools as suspicious. This is a false positive. The HelpWire client app is digitally signed by DigiCert and is safe. If you see a warning, mention it to Mike on your call and he will walk you through confirming the file.

Need to arrange a support session?

The support button at the top of this page is only for active or confirmed sessions.

To set up an appointment, reach out and Mike will take care of everything.

Contact Mike to Schedule